Viewings booked while you are out showing houses.
Thursday evening. Viewing requests arrive from three property portals and nobody answers until the morning. By then the keen buyers have booked with someone else. We qualify each enquiry, book it into a viewing slot and log it against the property.
Qualified, booked, logged
The assistant asks whether the caller is buying or renting, their budget, the area they want and whether they have a chain, then offers viewing slots and confirms by text. Every lead lands in the CRM against the property, ready for the negotiator in the morning.
After the viewing
A follow-up the next day asks for feedback and whether they want a second viewing. Vendors get a summary of viewings and comments without you writing it. Usually from £399 a month, with a website from £1,995 if the one you have is holding you back.